Our Returns Policy

If you would like to return your artwork, please notify us within 14 days of receiving your order. 

We’ll arrange for a courier to collect the artwork and return it to the artist, with all return shipping costs covered by us. We’ll then refund your order (minus your original shipping cost), or give you the amount in store credit if you have your eye on another piece.

Damaged artwork

In the unlikely case that your artwork arrives with you damaged, we work with you and with the artist to find a resolution. Whether this a repair by the artist or if you prefer to return the damaged artwork, the same returns policy applies and we offer a full refund including your original shipping costs.

How to return your artwork

At the bottom of your order confirmation email, click the link provided to begin your return. We will be in touch to process your return shortly after receiving your request.

Alternatively, you can reply to any email you’ve received from our operations team and let us know you wish to return your artwork.

Returning an Artwork

Once you’ve let us know you would like to return your artwork, we will arrange and pay for a courier to collect it. We’ll need a few things from you first:

  1. Pack the artwork securely in its original packaging. If you no longer have this to hand, use appropriate packaging to protect the artwork on its journey back to the artist.

  2. Send us the dimensions (H x W x L) and weight of the parcel.

  3. Tell us a convenient collection date so we can arrange a courier.

We’ll send you a label to print and affix to the package. If you don’t have a printer, let us know as we have a couple of printer-free options too.

Cancellations

If you change your mind after placing your order, get in touch with us at hello@islandgallery.ie and we’ll do our best to cancel it before the artist ships. If your order is cancelled the same day it’s placed, your card will not be charged.

If the artwork has already been shipped, we’ll try to divert it back to the artist. If this isn’t possible, once it’s been delivered we’ll have it collected and send it back to the artist. We’ll cover the return shipping but your original shipping will not be refunded.